Returns & Exchanges

We want you to love your Smartwooll gear. If it’s not right, we make returns easy.

Online Returns

Free returns within 30 days from the date of purchase.

Items must be unused, unwashed, and unaltered.

See Return Steps below to begin the process.

Store Returns

Return the unworn item(s) to the store where you originally made the purchase for a refund or exchange.

Return Steps

1

Start a Return

Have an account? Log in & Visit Order Details.

Are you a guest or did you receive an item as a gift? Visit the Order Status page to initiate your return. Be ready with your order number and the purchaser’s last name.

2

Process your Return

  • Select the item(s) you wish to return.
  • Select the reason for the return.
  • Select your return method.

3

Package your item(s)

Help us lower our impact and cut down on waste by reusing the box or bag your purchase was received in.

  • Print your return label and secure it to your package.
  • No printer? Select the QR code return method and FedEx Office locations can print it for you free of charge.

4

Ship your package

Drop your package off at your selected return location.

5

Receive your refund and confirmation

Once the warehouse receives and reviews your package, your refund will be processed. You will receive an email confirmation once your refund has been initiated.

Refunds take 3-5 weeks to process due to the time often required for shipping and bank processing.

Still have more questions?

Email us at: [email protected]

Or give us a call: 888-879-9665

Customer Service hours: Monday – Friday, 8am – 6pm. Central Time